Return & Refund Policy

At LuminaShadows, every personalized product is made to order with care. We want you to feel confident experiencing your order at home, so purchases are covered by our 30-day satisfaction guarantee.

30-Day Satisfaction Guarantee

You may request a return for any reason within 30 calendar days after your order is marked as delivered. You do not need to provide a reason, but you must contact us before sending anything back so we can provide return instructions.

To start a return, email support@luminashadows.com and include:

• Your order number
• The name used to place the order
• The email address associated with the order

Returned products must include all items originally supplied with the order. Products that have been intentionally damaged, altered, or misused after delivery are not eligible for a refund.

Return Shipping

For returns based on personal preference or a change of mind, the customer is responsible for return shipping costs. We recommend using a tracked shipping service, as LuminaShadows cannot be responsible for return packages lost in transit.

If the item arrived damaged, defective, incorrect, or with a production error caused by us, LuminaShadows will cover the approved replacement or return shipping cost.

Damaged, Defective, or Incorrect Items

Please contact us within 7 calendar days after delivery if your order arrives damaged, defective, incorrect, or with a production error. Include your order number and clear photos of the item, packaging, and shipping label so we can resolve the issue quickly.

After review, we may offer a replacement at no additional cost or provide a refund. In many cases, we will not require the damaged or defective item to be returned.

Order Changes and Cancellations

You may cancel your order or request changes within 24 hours after placing it. After 24 hours, production may begin and we may be unable to cancel or modify the order before shipment.

If production has already begun, the order remains covered by the 30-day satisfaction guarantee after delivery.

Refund Processing

For returns that require the product to be sent back, refunds are issued after the returned order is received and inspected. Approved refunds are sent to the original payment method.

We will notify you when the refund has been issued. Your bank, card provider, PayPal, or other payment provider may require additional processing time before the refund appears in your account.

Items Not Eligible for Refund

The 30-day satisfaction guarantee does not cover:

• Requests submitted more than 30 calendar days after delivery
• Products intentionally damaged, altered, or misused after delivery
• Orders returned without prior authorization
• Digital products or services that have already been fully delivered, unless required by applicable law

Contact Us

To request a return, replacement, or refund, contact:

Email: support@luminashadows.com

Please do not send a return before receiving return instructions from our support team.