Terms of service
erms of Service
Welcome to LuminaShadows. By visiting our website or placing an order with us, you agree to the following Terms of Service. Please read them carefully before using our website or purchasing our products.
1. About LuminaShadows
LuminaShadows provides custom-made lithophane artwork and personalized memorial pieces created from photos submitted by our customers. Throughout this website, the terms “we,” “us,” and “our” refer to LuminaShadows.
By using our website, you agree to follow these Terms of Service, as well as our Privacy Policy, Shipping Policy, and Return & Refund Policy.
2. Product Information
We do our best to display our products, colors, lighting effects, sizes, and details as accurately as possible. However, product appearance may vary slightly depending on your screen settings, photo quality, lighting conditions, and the handmade or custom nature of each item.
Because our products are made from customer-submitted photos, each piece is unique. Small variations in texture, brightness, color tone, or relief detail may occur and are part of the custom production process.
3. Customer-Submitted Photos
By uploading a photo to our website, you confirm that you have the right to use that photo for customization purposes. You are responsible for ensuring that the image you provide does not violate the rights of any third party.
We use your uploaded photo only to create your custom order and provide our service.
4. Orders and Payment
When you place an order, you agree that all information you provide, including your name, email address, shipping address, and payment details, is accurate and complete.
All prices are listed in the currency shown at checkout. Shipping fees, taxes, or customs duties may apply depending on your location.
We reserve the right to refuse or cancel any order if there is an issue with payment, product availability, incorrect information, suspected fraud, or other reasonable concerns.
5. Order Cancellation
Because our products are custom-made, you may cancel your order within 24 hours after placing it.
After 24 hours, your order may enter production and can no longer be canceled, changed, refunded, or returned.
For full details, please review our Return & Refund Policy.
6. Shipping and Delivery
Production and delivery times are estimates and may vary depending on order volume, shipping carriers, customs processing, holidays, or events outside our control.
We are not responsible for delays caused by shipping carriers, customs, incorrect shipping addresses, or other factors beyond our control.
For more details, please review our Shipping Policy.
7. Returns and Refunds
Because each item is personalized and made to order, we generally do not accept returns, exchanges, or refunds once production has started.
If your item arrives damaged or defective, please contact us with your order number and clear photos of the product and packaging. Once the issue is confirmed, we will provide a free replacement.
For full details, please review our Return & Refund Policy.
8. Intellectual Property
All website content, including text, images, product photos, graphics, designs, logos, and branding, belongs to LuminaShadows or its content providers and may not be copied, reproduced, modified, or used without our written permission.
You may use our website for personal shopping purposes only.
9. Third-Party Services
Our store is powered by Shopify and may use third-party tools, apps, payment providers, or shipping services to help process orders and provide our services.
We are not responsible for the content, policies, or actions of third-party websites or services. Please review their terms and policies when using those services.
10. Privacy
Your personal information is handled according to our Privacy Policy. By using our website, you agree that we may collect and process your information as needed to complete your order, provide customer support, and improve our services.
11. Limitation of Liability
To the fullest extent permitted by law, LuminaShadows is not responsible for indirect, incidental, or consequential damages related to your use of our website or products.
Our responsibility for any order is limited to the amount paid for that order.
12. Changes to These Terms
We may update or change these Terms of Service from time to time. Any updates will be posted on this page. Your continued use of our website after changes are posted means you accept the updated Terms.
13. Contact Us
If you have any questions about these Terms of Service, please contact us at: